Help Center

Find answers, get support, and resolve issues with your orders.

Emergency Contact

Get immediate assistance for urgent issues

Customer Support Hotline

1-800-SHOP-HELP

Available 24/7 for emergencies

Email Support

Get help via email for non-urgent issues

Customer Service Email

support@weshops.com

Response within 24 hours

Live Chat

Chat with our support team in real-time

Chat Support Hours

9 AM - 9 PM (Mon-Sat)

Average wait time: 2 minutes

Frequently Asked Questions

Find answers to the most common questions about our services

Visit Our Store

Get in-person assistance at our locations

Main Store - New York

123 Shopping Avenue, New York, NY 10001

Mon-Sat: 10 AM - 9 PM, Sun: 11 AM - 6 PM

West Coast Branch - Los Angeles

456 Retail Boulevard, Los Angeles, CA 90001

Mon-Sat: 10 AM - 9 PM, Sun: 11 AM - 6 PM

Additional Resources

Explore more ways to get help

Size Guide Shipping Information Product Care Instructions Gift Card Balance

Still Need Help?

Our customer service team is here to assist you with any questions or concerns.

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Help Center

How do I track my order?

What payment methods do you accept?

How long will shipping take?

What is your return policy?

Do you ship internationally?

Call Us

Message Us